Piaglowunie Refund and Returns Policy
Effective Date: January 8, 2025

At Piaglowunie, we are committed to ensuring that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your order, we offer a straightforward return and refund policy. Please read below for the terms and procedures regarding returns and refunds.

1. Return Eligibility
You may return an item within 30 days of receiving your order if:

• The product is in its original, unused, and unwashed condition.
• The product is in its original packaging, including any tags, labels, and accessories.
• The product is not on our list of non-returnable items (see section 6 below).

2. How to Return an Item
To initiate a return, please follow these steps:

1. Contact our customer service team at [contact@piaglowunie.com] to request a return authorization.
2. Provide your order number, the reason for the return, and any photos if necessary (for damaged or defective items).
3. Once your return request is approved, you will receive instructions on how to return the item.
4. Return the item to the provided return address. You will be responsible for the cost of return shipping unless the item is defective or damaged.

3. Refund Process
Once we receive your returned item and confirm it meets our return eligibility criteria, we will process your refund to the original payment method. Please note:

• Refunds will be processed within 7-10 business days of receiving the returned product.
• Shipping costs are non-refundable unless the item is defective or there was an error with your order.
• Depending on your payment provider, it may take a few additional days for the refund to appear in your account.

4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will either issue a full refund or offer a replacement, depending on your preference and product availability. We may request photos of the damaged or defective item to process your claim.

5. Exchanges
Currently, we do not offer direct exchanges. If you would like a different item, please initiate a return and place a new order.

6. Non-Returnable Items
The following items are non-returnable:

• Perishable goods (e.g., food items).
• Items that have been used, worn, or altered.
• Clearance or sale items marked as final sale.
• Gift cards or vouchers.

7. Cancellation of Orders
You can cancel your order at any time before it has been shipped. To cancel your order, contact us as soon as possible at [contact@piaglowunie.com]. Once an order has been shipped, it is no longer eligible for cancellation, but you can still return it following the policy above.

8. Customer Support
If you have any questions about our return or refund process, or if you need assistance with a return, please contact our customer service team at: